Dear parents,

The following instructions should help with your school’s uniform purchasing process. The uniform collection is made up of mandatory and optional items, all of which can be ordered on our website uniqueuniforms.ch. Mandatory articles must be bought through the official uniform supplier. Optional articles may be purchased at your discretion from us or at your most convenient store as long as they follow the school’s dress code. It is not necessary to buy all the articles present on the list but just those that better suit your child’s needs and taste.

The orders for the new academic year must be submitted by the deadline communicated each year by the school. Returning students, who do not respect the deadline, will not be guaranteed to receive all garments ordered before the beginning of the new academic year. Please be aware that a few items, only if ordered late, might become out of stock in September and will be newly available only in November. During the rest of the school year our warehouse will always be well furnished to allow the fulfillment of your orders in a matter of days.  Newly enrolled students should submit their orders as soon as possible. To help you choose the right size you can use the charts on the website or you can try on the sample garments available at your school. The uniform garments ordered for the new academic year, will be delivered at home the days prior to the school start.

Throughout the school year, you will also be able to make additional orders by using our website. For any query you might have, please contact us directly at:

General Informations: info@uniqueuniforms.ch or + 39 349 0940001

Returns or Size Exchanges: returns@uniqueuniforms.ch

Informations on the Order Status: logistics@uniqueuniforms.ch

 

Payment terms: All orders will have a home shipping cost of €8 and a school shipping cost of €5. All orders can be paid by credit card or wire transfer.  We also offer the opportunity to pay by cash on delivery for an additional cost of €6. In this case the exact amount will have to be paid to the courier at the time of delivery.

 

Size exchanges & returns: All size exchanges and returns can be requested through our website www.uniqueuniforms.ch. Once logged in, please select the returns manager module and follow the simple procedure. Garments must be returned in perfect conditions, in their original packaging and without any fault within 14 days after their delivery. No goods or claims will be accepted after this period of time. Returns and size exchanges can be requested at school free of charge or at home at a cost of €10. In case of a return, once approved, we will create a voucher or refund you with the same payment method used.

 

Cancellation policy: All orders can be cancelled free of charge before the delivery. Please contact us to request a refund.


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